Work performance problems affect businesses of all sizes. Small businesses
experience a far greater impact when an employee is having a work
performance problem.
This online video training with certificate of completion
is designed to assist the supervisor, manager, and/or owner in identifying,
addressing and rectifying workplace performance problems.
Click here to download a PDF
companion manual for the Supervisor Training videos listed below.
Click here to proceed to the test.
At the completion of this session, you should be able to:
- Understand how the SBA program is a management tool.
- Recognize the indicators of a job performance problem.
- Identify methods for documenting patterns or trends in the decline of job performance.
- Identify how an individual's job performance can also impact the performance of the manager or supervisor.
- Identify when it is appropriate to refer someone for work performance case management.
- Identify techniques that will aid you in constructively approaching the employee.
- Use appropriate procedures for referring a person to work performance case management.
Good Daily Supervisory Practices:
- Continual assessment of yours and employees' strengths and weaknesses.
- Practice effective communication skills.
- Use of the SBA program as a management tool.
- Use appropriate procedures for referring a person to work performance case management.
Please call 800.873.7138 for the current case management fee structure or
management consultation fee structure.
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