Work performance problems affect businesses of all sizes. Small businesses experience a far greater impact when an employee is having a work performance problem.

This online video training with certificate of completion is designed to assist the supervisor, manager, and/or owner in identifying, addressing and rectifying workplace performance problems.

Click here to download a PDF companion manual for the Supervisor Training videos listed below.

Click here to proceed to the test.

At the completion of this session, you should be able to:

• Understand how the SBA program is a management tool.


• Recognize the indicators of a job performance problem.


• Identify methods for documenting patterns or trends in the decline of job performance.


• Identify how an individual's job performance can also impact the performance of the manager or supervisor.


• Identify when it is appropriate to refer someone for work performance case management.


• Identify techniques that will aid you in constructively approaching the employee.


• Use appropriate procedures for referring a person to work performance case management.

Good Daily Supervisory Practices:

• Continual assessment of yours and employees' strengths and weaknesses.


• Practice effective communication skills.


• Use of the SBA program as a management tool.


• Use appropriate procedures for referring a person to work performance case management.

Please call 800.873.7138 for the current case management fee structure or management consultation fee structure.