MINES has served hundreds of companies and hundreds of thousands of individuals and their families over the last 25 years. Over 99% of our clients are satisfied to very satisfied with our services. There is nothing like hearing directly from them to bring their voices to life. The following are examples from our clients.

"It is not often that you encounter exceptional customer service from a vendor that has already made the sale. Mines and Associates is an exception. Every Mines and Associates employee that I have talked to makes me feel like I am their most important client and my need is their top priority."

"An employee stopped by my office the other day and spoke in the most glowing of terms about how a MINES affiliate had helped him to wake up to his serious addiction, the consequences that were costing him everything that mattered to him and got the client serious about getting back into Intensive Outpatient care, among other things. The employee admitted he had only given treatment lip service in the past but appears to be getting serious about his recovery at this point. The employee was proud to report that all Urine Analysis results have been clean, is regularly attending AA and anger management (associated with a domestic violence charge). The employee further reported that if it weren't for his MINES counselor, he never would have followed through with the treatment he needed. Steve is a valued employee and it looked like he was heading out the door."

"I went to MINES as a result of a nervous breakdown. I expected poor quality but was desperate. I got a goldmine of help."

"As a company with multiple locations across the country, we have been very impressed with Mines & Associates' ability to provide local EAP access to all of our employees -- even those located in small rural towns. In addition to providing our employees support for typical EAP issues, Mines & Associates has done a superior job when our organization has presented complex and sensitive situations. Mines & Associates has always worked hard to find us the appropriate resource."

Jennifer Williams, Employee Benefits Supervisor

"Thank you for all your hard work and dedication. Your help made our family whole again." Signed by the entire family with pictures of the family and another of their two dogs.

"Just a note to thank you for all of your help. Your kindness, helpfulness and professionalism helped me through one of the most difficult times in my life."

"The referral that you made for my family was just perfect for a situation that felt impossible to resolve. Your dedication to taking the time necessary to work with our unique situation made the difference that will help our family for years to come."

"Mines & Associates is truly our partner in providing high-quality employee assistance services for our organization. Their qualified, responsive personnel provide an outstanding level of customer service that complements our internal employee relations staff. The end product is a better HR function for our organization -- resolution of challenging issues; skilled crisis response, expert management training, and increased employee satisfaction."

Janet Guizzetti, MSM, SPHR , VP Human Resources, The Children's Hospital, Denver, CO

"Excellent-Personal-Knowledgeable. These are 3 distinct characteristics of this very professional company. Our experiences have been so rewarding as a result of MINES' personal touch. I would not hesitate to highly recommend then to anyone."

Mike Kuberski, Rocky Mountain Regional Council of Carpenters

"It is not often that you encounter exceptional customer service from a vendor that has already made the sale. Mines and Associates is an exception. Every Mines and Associates employee that I have talked to makes me feel like I am their most important client and my need is their top priority. "

Jan Roth, Christian Living Campus

"The City of Northglenn has used the EAP services of MINES for more than 14 years. The assessment, referral and therapy services have consistently been of the highest quality. Our employees and supervisors have confidence in the services and support provided by the MINES staff resulting in good utilization of this benefit."

Patti Duncan, Deputy Director

"The Denver Post has been a client of Mines and Associates since 1985, and the Denver Newspaper Agency assumed the relationship early in 2001. Throughout the past 17 years, Mines has provided outstanding confidential service to our employees and managers. When we have special needs, such as following Columbine or 9/11, Mines immediately responds. Because they are a local service provider, Mines & Associates has been able to act quickly in providing services to individuals and groups in times of crisis and has been sensitive to Denver issues in their response and support to our employees."

"Thank you Scott. It appears that the addition of the EAP to our benefit program is doing what we'd hoped...giving our people a very valuable resource! Our managers are becoming more comfortable with giving your card to employees who appear to be emotionally distraught...most of the issues are relationship - no surprise there...and the EAP has given the supervisor a new tool in the toolkit to help staff. They know they don't want to get pulled into the employee's personal affairs too far...and it's hard to know what to say sometimes. Being able to remind the employee that the EAP is there for them has been a great help. Keep up the good service to mankind! Thanks again!"

Barb, Heart Of The Rockies

"Mines and Associates has worked with several of our disciplinary teams; they develop programs and interventions that are department specific. Mines and Associates is an asset to our organization."

Deborah Zuege, Kaiser Permanente

"We have been pleased with the quality of care and services provided by Mines and Associates. The staff has been very responsive to routine questions, concerns and requests as well as urgent, critical matters. They have brought great value to our employees, their families and our company."

Gail R. Sigman. Vice President, Human Resources, Land Title Guarantee Company