MINES has served hundreds of companies and hundreds of thousands of
individuals and their families over the last 25 years. Over 99% of our clients
are satisfied to very satisfied with our services. There is nothing like hearing
directly from them to bring their voices to life.
"It is not often that you encounter exceptional customer service from a
vendor that has already made the sale. Mines and Associates is an
exception. Every Mines and Associates employee that I have talked to
makes me feel like I am their most important client and my need is their top priority."
MINES Client
"An employee stopped by my office the other day and spoke in the most glowing of terms
about how a MINES affiliate had helped him to wake up to his serious addiction,
the consequences that were costing him everything that mattered to him and
got the client serious about getting back into Intensive Outpatient care, among
other things. The employee admitted he had only given treatment lip service
in the past but appears to be getting serious about his recovery at this point.
The employee was proud to report that all Urine Analysis results have been
clean, is regularly attending AA and anger management (associated with a
domestic violence charge). The employee further reported that if it weren't
for his MINES counselor, he never would have followed through with the
treatment he needed. Steve is a valued employee and it looked like he was
heading out the door."
MINES Client
"I went to MINES as a result of a nervous breakdown.
I expected poor quality but was desperate. I got a goldmine of help."
MINES Client
"As a company with multiple locations across the country, we have
been very impressed with Mines & Associates' ability to provide local EAP
access to all of our employees -- even those located in small rural towns. In
addition to providing our employees support for typical EAP issues, Mines &
Associates has done a superior job when our organization has presented complex
and sensitive situations. Mines & Associates has always worked hard to find us
the appropriate resource."
Jennifer Williams, Employee Benefits Supervisor
"Thank you for all your hard work and dedication. Your help made our family
whole again." Signed by the entire family with pictures of the family and another of their two dogs.
"Just a note to thank you for all of your help.
Your kindness, helpfulness and professionalism helped me through
one of the most difficult times in my life."
MINES Client
"The referral that you made for my family was just perfect for a situation that
felt impossible to resolve. Your dedication to taking the time necessary to work
with our unique situation made the difference that will help our family for years to come."
MINES Client
"Mines & Associates is truly our partner in providing high-quality employee assistance
services for our organization. Their qualified, responsive personnel provide
an outstanding level of customer service that complements our internal
employee relations staff. The end product is a better HR function for our
organization -- resolution of challenging issues; skilled crisis response,
expert management training, and increased employee satisfaction."
Janet Guizzetti, MSM, SPHR , VP Human Resources, The Children's Hospital, Denver, CO
"Excellent-Personal-Knowledgeable. These are 3 distinct characteristics of this very
professional company. Our experiences have been so rewarding as a result of MINES'
personal touch. I would not hesitate to highly recommend then to anyone."
Mike Kuberski, Rocky Mountain Regional Council of Carpenters
"It is not often that you encounter exceptional customer service from a
vendor that has already made the sale. Mines and Associates is an
exception. Every Mines and Associates employee that I have talked to
makes me feel like I am their most important client and my need is their
top priority. "
Jan Roth, Christian Living Campus
"The City of Northglenn has used the EAP services of MINES for more
than 14 years. The assessment, referral and therapy services have
consistently been of the highest quality. Our employees and supervisors
have confidence in the services and support provided by the MINES staff
resulting in good utilization of this benefit."
Patti Duncan, Deputy Director, The City of Northglenn
"The Denver Post has been a client of Mines and Associates since
1985, and the Denver Newspaper Agency assumed the relationship early in
2001. Throughout the past 17 years, Mines has provided outstanding
confidential service to our employees and managers.
When we have special needs, such as following Columbine or 9/11,
Mines immediately responds. Because they are a local service provider,
Mines & Associates has been able to act quickly in providing services to
individuals and groups in times of crisis and has been sensitive to Denver issues
in their response and support to our employees."
The Denver Newspaper Agency
"Thank you Scott. It appears that the addition of the EAP to our
benefit program is doing what we'd hoped...giving our people a
very valuable resource! Our managers are becoming more comfortable
with giving your card to employees who appear to be emotionally
distraught...most of the issues are relationship - no surprise there...and the
EAP has given the supervisor a new tool in the toolkit to help staff. They
know they don't want to get pulled into the employee's personal affairs
too far...and it's hard to know what to say sometimes. Being able to
remind the employee that the EAP is there for them has been a great
help. Keep up the good service to mankind! Thanks again!"
Barb, Heart Of The Rockies
"Mines and Associates has worked with several of our
disciplinary teams; they develop programs and interventions that
are department specific. Mines and Associates is an asset to our organization."
Deborah Zuege, Kaiser Permanente
"We have been pleased with the quality of care and services
provided by Mines and Associates. The staff has been very responsive
to routine questions, concerns and requests as well as urgent, critical
matters. They have brought great value to our employees, their families and our company."
Gail R. Sigman. Vice President, Human Resources, Land Title Guarantee Company
|
